Shipping

In the interest of being mindful of our impact on the environment, I will occasionally re-use other shipping boxes (as opposed to using brand-new cardboard boxes).  These boxes are always in excellent condition, so why not put them to good use?  =)  Thank you for helping me minimize waste!

Local Pickup

If you live in the Greater Vancouver area of BC and would like to save on shipping costs, please use the coupon code "LOCAL" at checkout and you will receive an email to arrange for pickup after the order is placed.  Pickup will be in North Delta.

Lost packages

Once an order has left my possession, I cannot be responsible for packages that have been lost in the mail.  If you chose a shipping option with tracking, please contact Canada Post before contacting me regarding a lost package.

Canada and US Orders

All orders are shipped via Canada Post or UPS.

**Lettermail for Canadian orders is temporarily disabled due to the potential Canada Post strike action - I'm sorry for the inconvenience!**

Canadian orders only: For orders of 1-2 skeins/braids or smaller items (sock or mini sets), I am able to ship the skein untwisted and vacuum sealed in an envelope for $6.  Please note that this is the most economical option and therefore does not include insurance or tracking.  When you receive the package, carefully cut open the vacuum bag just below the seal and recycle the bag with other soft/flexible plastics.

US orders:  Due to the end of the De Minimis exemption for US-bound shipments, any duties/tariffs will now be added to your cart total.  Almost all Myrtle Yarn yarn bases are CUSMA exempt, but you may see duties added for some spinning fibre or garment tags.  Please note that Myrtle Yarn is not responsible for any additional taxes/duties that your package incurs upon arrival.  I will do my best to ensure that all the necessary documentation is included when I ship packages to the US, but this situation is constantly changing.  Thank you so much to my American customers for your patience!

In rare cases, the actual cost of shipping will end up being less than the amount that was charged to you.  Any extra shipping charges will be refunded to your original method of payment.

Complimentary shipping is available for all orders to Canada over $200 CDN and to the US for orders over $200 USD.

International Orders

All international orders are shipped via Canada Post.  Shipping costs are calculated based on the weight and size of the package.

Customs/Duties

All customs/duties are the responsibility of the buyer.  Please contact your local custom agency to inquire about any taxes or fees that you may be required to pay to receive your order.